Knowledgebase

TERMS OF SERVICE Print

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Kohinoor Hosting (“we,” “our,” or “us”) provides web hosting and related services to clients worldwide. By registering for our services, you (“client,” “subscriber,” or “you”) agree to abide by our Acceptable Use Policy, Privacy Policy, and these Terms of Service (TOS).

Our services are provided with reasonable care, but service interruptions may occur for reasons beyond our control. Clients agree that Kohinoor Hosting shall not be liable for damages caused by circumstances beyond our direct control.


2. Account Responsibility

Clients are responsible for all actions conducted through their accounts. You agree to:

  • Maintain confidentiality of login credentials.

  • Use services lawfully and responsibly.

  • Adhere to our Fair Usage Policies, including limitations on CPU, RAM, disk space, email sending, and bandwidth.

Fair Usage Policy for $1 “Unlimited” Hosting Plan:

  • CPU: 100% per account (as allocated by CloudLinux/LVE)

  • RAM: 2GB per account

  • Entry Processes: 25 per account

  • Disk Space & Bandwidth: Soft limits apply (e.g., 100–200GB disk, 1TB/month bandwidth)

  • Emails: 300 emails/hour per cPanel account

Accounts violating these limits may be suspended or terminated to protect server stability.


3. Indemnification

You agree to defend, indemnify, and hold harmless Kohinoor Hosting, its employees, affiliates, and agents from any claims, damages, liabilities, costs, or expenses (including attorney fees) arising from:

  • Your use of our services

  • Content you host, transmit, or distribute

  • Violation of laws, copyrights, or third-party rights

Kohinoor Hosting reserves the right to remove any content or intervene on accounts that violate policies.


4. Billing & Payments

  • Services are billed monthly, quarterly, semi-annually, or annually depending on plan.

  • Refunds are subject to a 7-day money-back guarantee from the initial sign-up date, except for: domain registration/transfer fees, servers, or crypto/alternative payments.

  • Accepted payment methods: Visa, Mastercard, American Express, Discover, PayPal, Alipay, WeChat Pay, Cryptocurrency.

  • Services auto-renew unless canceled prior to the next billing cycle.

  • Non-payment may result in suspension after 5 days and termination after 30 days.


5. Uptime & Service Guarantee

  • We strive for 99% uptime, but certain events may impact service:

    • Scheduled maintenance

    • Hardware failures

    • DDoS attacks exceeding mitigation capacity

Clients may request account credits for downtime via support ticket. Kohinoor Hosting mitigates DDoS attacks up to available thresholds but cannot guarantee protection from all attack types.


6. Limitation of Liability

  • Kohinoor Hosting is not liable for:

    • Loss of data or content

    • Service interruptions beyond our control

    • Indirect, incidental, or consequential damages

Our liability for negligence is limited to fees paid for the service during the affected period.


7. Backups

  • Clients are responsible for maintaining their own backups.

  • We recommend external storage solutions such as Wasabi, Amazon S3, or similar.

  • Automated backups may be provided, but Kohinoor Hosting is not liable for lost data.


8. Security

  • Kohinoor Hosting applies regular security patches to servers and services.

  • Clients are responsible for the security of their websites, scripts, and passwords.

  • Any compromise caused by client negligence is the client’s responsibility.


9. Termination & Suspension

Kohinoor Hosting reserves the right to suspend or terminate accounts for:

  • Violation of TOS, Fair Usage Policy, or laws

  • Non-payment

  • Abuse of system resources

Termination may occur without notice, at our sole discretion.


10. Disclaimer

Kohinoor Hosting cannot be held liable for:

  • System downtime, crashes, or data loss

  • Predicted profits or income

  • Issues arising from third-party software, resold services, or content hosted by clients

Accounts may be suspended or removed without refund if TOS or policies are violated.


11. Changes to Terms

Kohinoor Hosting may revise these Terms at any time. Changes take effect upon posting on our website. Continued use constitutes acceptance of updated terms.


Notes for $1 Unlimited Hosting Plan

  • All unlimited claims are subject to Fair Usage limits to protect the server.

  • Clients must maintain proper backups.

  • Email sending is limited to 300/hour per account.

  • CPU, RAM, and Entry Processes are allocated per CloudLinux/LVE settings.

  • Disk and bandwidth are technically “unlimited” but subject to soft limits for fair use.


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